FAQ - english

Frequent questions and answers

What is the difference between BiscotteYarns.com and LesLainesBiscotte.com
We currently have two websites: LesLainesBiscotte.com and BiscotteYarns.com  LesLainesBiscotte.com is dedicated to our local yarn shop customers so ...
Wed, 26 Apr, 2017 at 11:47 AM
Newsletter : change email adress
First of all, you have to unsubscribe your previous email from the list: find the link "unsubscribe" on the bottom of the last newsletter. ...
Mon, 11 Apr, 2016 at 1:16 PM
Newsletter : unsubscribe from the list
You can unsubscribe from our mailing list simply by clicking the link provided on the bottom of each newsletter identified as "Unsubscribe".  This...
Mon, 11 Apr, 2016 at 1:22 PM
Unable to login with customer account
There is two reasons why you may be unable to login. The first reason is because you forgot your password. To reset a new password, simply click on Forgot y...
Mon, 11 Apr, 2016 at 2:23 PM
Why do I need to place an order to get a free pattern
Like you can imagine, we work hard to conceive and implement original and well-written knitting patterns and pleased to offer most of them free of charge. ...
Mon, 11 Apr, 2016 at 4:40 PM
Help me to download my pattern
Sorry that you have trouble downloading our patterns. We have prepared the following instructions to show you how ordering a free pattern on our website:  O...
Tue, 21 May, 2019 at 3:22 PM
I just purchased the Custom Knitting Patterns web-based version, how does it work?
First of all, thank you for your interest in our custom knitting patterns app :) By placing your order, you automatically get access to our online ...
Mon, 9 May, 2016 at 9:09 AM
How can I follow-up on my order status
First of all, thank you for your order :) You can find your order history in your customer account.  First, you need to login: click on Account (top...
Wed, 25 May, 2016 at 10:03 AM
Yarn Club Subscription Management
When you subscribed to our yarn club you received a confirmation email with a link to manage your membership. This link is also included on every email se...
Tue, 31 Oct, 2017 at 11:35 AM
I am a Facebook and Instagram follower and no points are showing in my account. Did I do something wrong?
In order to get your points, you need to use the Reward Program tab to proceed:
Sun, 25 Feb, 2018 at 1:42 PM