FAQ - english
Frequent questions and answers
We currently have two websites: LesLainesBiscotte.com and BiscotteYarns.com
LesLainesBiscotte.com is dedicated to our local yarn shop customers so ...
Wed, 26 Apr, 2017 at 11:47 AM
First of all, you have to unsubscribe your previous email from the list: find the link "unsubscribe" on the bottom of the last newsletter.
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Mon, 11 Apr, 2016 at 1:16 PM
You can unsubscribe from our mailing list simply by clicking the link provided on the bottom of each newsletter identified as "Unsubscribe". This...
Mon, 11 Apr, 2016 at 1:22 PM
There is two reasons why you may be unable to login. The first reason is because you forgot your password. To reset a new password, simply click on Forgot y...
Mon, 11 Apr, 2016 at 2:23 PM
Like you can imagine, we work hard to conceive and implement original and well-written knitting patterns and pleased to offer most of them free of charge.
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Mon, 11 Apr, 2016 at 4:40 PM
Sorry that you have trouble downloading our patterns. We have prepared the following instructions to show you how ordering a free pattern on our website: O...
Tue, 21 May, 2019 at 3:22 PM
First of all, thank you for your interest in our custom knitting patterns app :)
By placing your order, you automatically get access to our online ...
Mon, 9 May, 2016 at 9:09 AM
First of all, thank you for your order :)
You can find your order history in your customer account. First, you need to login: click on Account (top...
Wed, 25 May, 2016 at 10:03 AM
When you subscribed to our yarn club you received a confirmation email with a link to manage your membership. This link is also included on every email se...
Tue, 31 Oct, 2017 at 11:35 AM
In order to get your points, you need to use the Reward Program tab to proceed:
Sun, 25 Feb, 2018 at 1:42 PM