There is two reasons why you may be unable to login. The first reason is because you forgot your password. To reset a new password, simply click on Forgot your password? on the login page (below the password field) and you will get a link to reset your password by email. If password reset dosen't work, you are in the second case.

The second reason is because you have no existing account on our website and need to create one. You may have previously placed an order on our website but if you haven't saved your personal info, your account was not created.  Note: Our customer webstore account list and our newsletter mailing list are distinct. You may be subscribed to our newsletter while you have no existing account in our online store.  If you want to create an account on our webstore BiscotteYarns.com, click HERE